Return & Exchange

RETURN OR EXCHANGE AN ITEM

If you are not 100% satisfied with the items you have ordered then we will be more than happy to give you a full refund or exchange it with another item of your choice, that you return them to us within 14 working days of receipt and in a re-saleable condition.

 

If you wish to return your items please do not hesitate to contact us for your free return label (UK Only). You can contact us via orders@glrfashion.com

 

  • Free return service is only valid for full price items.
  • For sale items, a postage contribution of £3 will be deducted from your refund.
  • Please be sure to add the invoice or a note which includes your full name, order number and return reason when returning goods.
  • The company will not be liable for returns if the garment is stained by makeup.
  • Avoid wearing perfume or deodorant that could leave a permanent scent or mark on the clothing.
  • We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
  • We take no responsibility for goods before they reach us.

 

 

You will get a confirmation email or SMS text as soon as your order has been shipped. You can track your order on https://www.royalmail.com/track-your-item#/ with the tracking number provided in the confirmation email/SMS text sent. It may take 48 hours for tracking updates to appear.

Please let us know as soon as possible on orders@glrfashion.com if you need us to cancel your order. Our warehouse team starts to work on your order as soon as it has been placed, due to this if the order has been dispatched we are unable to cancel it.

We are sorry to advise once an order has been dispatched, it is not possible to amend. Please note, providing correct delivery address is customer's responsibility. Therefore, we are unable to issue a refund for orders lost in transit due to incorrect address. 

Please accept our sincerest apologies for receiving a faulty or incorrect item. Please reach out to us at orders@glrfashion.com with order number, description and clear images of the item and we will be happy to help.

You can contact us via orders@glrfashion.com to receive your free return label. Items must be returned within 14 working days of receipt. If you need more information about our return policy, don't forget to visit our ''Return & Exchange'' page. 

Important: Please keep the Royal Mail return receipt safe until funds are cleared into your account.