Where is my order?
You will get a confirmation email or SMS text as soon as your order has been shipped. You can track your order on https://www.royalmail.com/track-your-item#/ with the tracking number provided in the confirmation email/SMS text sent. It may take 48 hours for tracking updates to appear.
Can I cancel my order?
Please let us know as soon as possible on firstname.lastname@example.org if you need us to cancel your order. Our warehouse team starts to work on your order as soon as it has been placed, due to this if the order has been dispatched we are unable to cancel it.
Can I change the delivery address?
We are sorry to advise once an order has been dispatched, it is not possible to amend. Please note, providing correct delivery address is customer's responsibility. Therefore, we are unable to issue a refund for orders lost in transit due to incorrect address.
I have received a faulty or incorrect item, what do I do?
Please accept our sincerest apologies for receiving a faulty or incorrect item. Please reach out to us at email@example.com with order number, description and clear images of the item and we will be happy to help.
How do I return?
You can contact us via firstname.lastname@example.org to receive your free return label. Items must be returned within 14 working days of receipt. If you need more information about our return policy, don't forget to visit our ''Return & Exchange'' page.
Important: Please keep the Royal Mail return receipt safe until funds are cleared into your account.