You will get a confirmation email or SMS text as soon as your order has been shipped. You can track your order on https://www.royalmail.com/track-your-item#/ with the tracking number provided in the confirmation email/SMS text sent. It may take 48 hours for tracking updates to appear.
Please let us know as soon as possible on orders@glrfashion.com if you need us to cancel your order. Our warehouse team starts to work on your order as soon as it has been placed, due to this if the order has been dispatched we are unable to cancel it.
We are sorry to advise once an order has been dispatched, it is not possible to amend. Please note, providing correct delivery address is customer's responsibility. Therefore, we are unable to issue a refund for orders lost in transit due to incorrect address.
Please accept our sincerest apologies for receiving a faulty or incorrect item. Please reach out to us at orders@glrfashion.com with order number, description and clear images of the item and we will be happy to help.
You can contact us via orders@glrfashion.com to receive your free return label. Items must be returned within 14 working days of receipt. If you need more information about our return policy, don't forget to visit our ''Return & Exchange'' page.
Important: Please keep the Royal Mail return receipt safe until funds are cleared into your account.